crikx Privacy Policy

1 Information Collection

crikx collects various types of information in order to provide its services. This information may be collected directly from you, or automatically when you use our platform.

1.1 Information You Provide Directly

Information you provide during account registration, identity verification, or when using our services:

• Full name, date of birth, and nationality
• Email address and contact details
• Government-issued documents required for identity verification (national ID card or passport)
• Financial transaction details (deposit and withdrawal records)
• Gaming preferences and history

1.2 Automatically Collected Information

When you use our website or platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Time and date of use
• Pages visited and click data
• Data collected through cookies and tracking technologies

2 Purpose of Using Your Information

crikx uses the information it collects only for the following legitimate purposes. We are committed to ensuring your personal information is used appropriately.

• Creating, managing, and securing accounts
• Identity verification and age confirmation (21+ verification)
• Processing financial transactions — bKash, Nagad, Rocket, Upay, and bank transfers
• Providing customer service and support
• Complying with applicable legal and regulatory obligations
• Running responsible gaming programs
• Preventing fraud and maintaining platform security
• Providing personalized services and offers where applicable
• Improving the platform and enhancing user experience

3 Information Sharing and Disclosure

crikx does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

To operate our platform, we work with trusted third-party service providers — such as payment processors, identity verification agencies, and technology infrastructure providers. These partners process your information only under our instructions and are bound by strict confidentiality agreements.

3.2 Legal Obligations

If required by a court order, government directive, or valid legal process, crikx may disclose relevant information to law enforcement agencies or regulatory authorities.

3.3 Fraud Prevention

For the purposes of anti-money laundering (AML) and fraud detection, limited information may be exchanged as part of industry-standard information-sharing programs.

4 Data Security Measures

The security of your information is our highest priority. crikx applies industry-standard technical and organizational measures to keep your personal and financial information secure.

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption
• Data Encryption: Stored sensitive information is kept in encrypted format
• Access Control: Only authorized personnel can access information on a need-to-know basis
• Security Audits: Regular security assessments and testing are conducted
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place
• Two-Factor Verification: Additional verification process for sensitive account activities

Please note that no data transmitted over the internet can be claimed to be 100% secure. If you notice any suspicious activity, contact our support team immediately.

5 Cookies and Tracking Technologies

crikx uses cookies and similar tracking technologies to improve platform functionality and personalize user experience.

5.1 Types of Cookies

• Essential Cookies: Required for core platform functionality — such as maintaining login sessions
• Functional Cookies: Used to remember your preferences and settings
• Analytics Cookies: Statistical data collected to understand and improve platform usage
• Security Cookies: Used for fraud detection and account protection

5.2 Cookie Controls

You can decline or delete non-essential cookies through your browser settings. Doing so may limit some platform functionality. Essential cookies cannot be disabled as they are required for the platform to operate.

6 Data Retention Period

crikx retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• Active requirements for service delivery
• Applicable legal and regulatory obligations (including AML regulations)
• Potential need to resolve legal claims or disputes
• Fraud prevention and security purposes

Even after an account is closed, financial transaction records may be retained for a specified period as required by applicable law. Once the necessary period has passed, information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our privacy team.

7.1 Right of Access

You may request a copy of the personal information we hold about you.

7.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information — particularly where it is used for marketing purposes.

7.5 Right to Withdraw Consent

Where the processing of your information is based on your consent, you may withdraw that consent at any time.

8 Protection of Minors

crikx's services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is in place during the account registration process. If we are informed that a minor's information has been collected, we will immediately close that account and delete the related information. If a parent or guardian believes their child is using this platform, please contact us immediately.

9 Third-Party Links and Services

The crikx platform may contain content from third-party game providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These third-party providers have their own privacy policies and are solely responsible for their own data collection and processing practices.

Payment service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. We recommend that you read their privacy policies before using these services.

10 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out in compliance with applicable laws and regulations
• The receiving party applies appropriate security measures
• Standard contractual clauses or equivalent safeguards remain in effect
• The original level of protection for your information is maintained

11 Policy Changes

crikx may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By displaying an update notification at your next login

The revised policy will take effect from the date it is published. If you continue to use crikx's services after the changes, you will be considered to have accepted the updated policy. For this reason, we recommend that you review this policy regularly.

12 Responsible Gaming and Data Protection

As part of its responsible gaming program, crikx monitors users' gaming behavior. This information is used to:

• Identify unusual gaming patterns and provide assistance where needed
• Help enforce self-set limits
• Action self-exclusion requests
• Provide information and support related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.